Privacy policy

Last updated: November 29, 2025

Rovarelli operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Rovarelli is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

  • Contact details: Including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information: Including credit card, debit card, and financial account numbers, payment card information, and transaction details.

  • Account information: Including your username, password, security questions, preferences, and settings.

  • Transaction information: Including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel.

  • Communications with us: Including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device & Usage information: Including information about your device, browser, IP address, and how you interact with the Services.

2. PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

  • Directly from you: When you create an account, purchase products, or communicate with us.

  • Automatically: Through cookies and similar technologies when you visit our website.

  • From service providers: When we engage third parties to enable certain technology (e.g. payment processors).

3. HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us, we use your personal information for the following purposes:

  • Provide and Improve the Services: To fulfill your orders, process payments, manage your account, arrange shipping, and facilitate returns.

  • Marketing and Advertising: To send you promotional communications and show you online advertisements (based on your preferences).

  • Security and Fraud Prevention: To detect and investigate fraudulent or illegal activity and protect our services.

  • Communicating with You: To provide customer support and maintain our business relationship.

  • Legal Reasons: To comply with applicable laws or respond to valid legal processes.

4. HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • Service Providers: With Shopify, payment processors, and shipping partners who perform services on our behalf.

  • Marketing Partners: To provide marketing services and personalized advertising.

  • Legal Obligations: To comply with subpoenas, search warrants, or similar requests, or to protect our rights.

5. RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. Shopify is responsible for the processing of your personal information in these circumstances.

6. THIRD PARTY WEBSITES

The Services may provide links to websites operated by third parties. We are not responsible for the privacy or security of such sites. Please review their policies before engaging in any transaction.

7. CHILDREN'S DATA

The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

8. SECURITY AND RETENTION

Please be aware that no security measures are perfect. We recommend that you do not use insecure channels to communicate sensitive information. We retain your personal information as long as necessary to provide you with Services and comply with legal obligations.

9. YOUR RIGHTS AND CHOICES

Depending on where you live, you may have the following rights:

  • Right to Access / Know: Request access to personal information we hold about you.

  • Right to Delete: Request that we delete your personal information.

  • Right to Correct: Request correction of inaccurate information.

  • Right of Portability: Request a copy of your information to transfer to a third party.

  • Withdrawal of Consent: Where we rely on consent, you may withdraw it at any time.

You may exercise these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising these rights.

10. INTERNATIONAL TRANSFERS

We may transfer, store, and process your personal information outside the country you live, including transfers out of the European Economic Area (EEA). In such cases, we rely on recognized transfer mechanisms like Standard Contractual Clauses to ensure adequate protection.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will post the revised version on this website and update the "Last updated" date.

CONTACT CLIENT SERVICES

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us.

Availability: Monday – Friday: 09:00 – 17:00 CET We aim to respond to all inquiries within 24 hours on business days.