Shipping policy

At Rovarelli, we are dedicated to providing a seamless shopping experience. We offer Free Shipping on all orders, ensuring your curated pieces arrive safely at your doorstep.

Below you will find our shipping details and procedures. By placing an order with Rovarelli, you agree to the terms outlined below.

1. SHIPPING COSTS

We are pleased to offer Free Shipping on all orders. There are no hidden fees or minimum order values required for standard delivery.

2. DELIVERY TIMELINES

We strive to process and dispatch all orders as quickly as possible. Please note that all times mentioned are in Business Days (Monday–Friday).

  • Order Cut-Off Time: 15:00 (3:00 PM) CET (Central European Time). Orders placed after this time will be processed the following business day.

  • Processing Time: 1–2 Business Days. This includes checking, packing, and dispatching your order.

  • Transit Time: 5–8 Business Days.

  • Estimated Total Delivery Time: 6–10 Business Days.

Please note: While we make every effort to meet these timelines, factors such as customs clearance or carrier delays may occasionally affect delivery times.

3. TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to trace your package. You can monitor the status of your shipment at any time via our Track & Trace page.

4. COURIERS

We partner with premium international carriers (such as USPS, FedEx, DHL, and local partners) to ensure the most efficient and secure delivery route to your location.

5. ADDRESS ACCURACY & CHANGES

Please ensure your shipping address is correct before completing your purchase.

  • Changes: The delivery address cannot be changed once your order has been shipped. If you need to update your shipping address, please contact our Client Services immediately (within 24 hours) at info@rovarelli.com.

  • Shipped Orders: Once a package has been dispatched, we are unfortunately unable to reroute it.

6. CANCELLATIONS

You may request a cancellation at any time before your order has been processed or shipped. Once the order has been dispatched, it falls under our Return & Refund Policy.

7. DAMAGED OR LOST PACKAGES

We insure all packages until they are delivered to you.

  • Damaged: If your package arrives damaged, please refuse delivery if possible. If you have already accepted it, please photograph the damage and contact us immediately so we can resolve the issue promptly.

  • Lost: In the rare event that a package is lost in transit, we will investigate with the carrier and offer a full refund or a replacement shipment free of charge.

CONTACT CLIENT SERVICES

If you have any questions regarding your order or our shipping policy, please do not hesitate to contact us.

Availability: Monday – Friday: 09:00 – 17:00 CET We aim to respond to all inquiries within 24 hours on business days.