Refund policy

At Rovarelli, we strive to ensure you are completely satisfied with your curated wardrobe. If for any reason you are not, we offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

1. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn or unused

  • With all original tags attached

  • In the original packaging

  • Accompanied by a receipt or proof of purchase

Please note: Items that do not meet these conditions may not be accepted and will be returned to the sender.

2. HOW TO START A RETURN

To initiate a return, please contact our Client Services at info@rovarelli.com with your order number and the reason for the return.

  • Important: The business address of Rovarelli (Headquarters) is not the return address. Please do not send packages back to our office without prior authorization.

  • Process: Once your return request is reviewed and approved, we will provide you with the correct return shipping address and detailed instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

3. RETURN & EXCHANGE CONDITIONS (SUMMARY)

To provide full transparency, here are our return terms:

  • Return Window: 30 days from the delivery date.

  • Product Condition: New (unworn/unused) only.

  • Returns Accepted: For both defective and non-defective products.

  • Return Method: By Mail.

  • Return Label: Customer responsibility (Download/Print).

  • Restocking Fee: No cost (0.00).

  • Exchanges: Accepted.

4. DAMAGES AND ISSUES

Please inspect your order immediately upon reception. Contact us at info@rovarelli.com right away if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

5. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. REFUNDS

We will notify you once we’ve received and inspected your return.

  • If approved, your refund will be processed automatically to your original payment method within 10 business days.

  • Please remember it can take some time for your bank or credit card company to process and post the refund.

CONTACT CLIENT SERVICES

If you have any questions regarding your return, please contact us.

Availability: Monday – Friday: 09:00 – 17:00 CET We aim to respond to all inquiries within 24 hours on business days.